Ghost IPTV Media

Refund Policy

Please review these terms before placing your order. Contact support first if you experience a problem.

Request within three days

Our voluntary refund policy allows you to request a partial refund within three days of purchase. Contact our support team promptly with your order reference and a description of the issue so we can try to help.

Applicable deductions

For an approved voluntary refund, a one-time setup or activation fee, where disclosed and charged for your order, is deducted along with £2 for each day the service has been active. Deductions will be explained when your request is reviewed.

After the request window

Voluntary refunds are not offered after the three-day window. Our support team remains available to help resolve service or setup issues.

Review and payment

We aim to review requests within 24–48 hours. Approved refunds are sent to the original payment method; the payment provider may require additional time to credit your account.

Future subscriptions

Accounts receiving a refund under this voluntary policy are not eligible to subscribe again.

Your statutory rights remain unaffected. This voluntary policy does not limit any cancellation rights or remedies you have under applicable consumer law, including where digital content or a service is faulty, not as described or not supplied as required. Any deductions or exclusions above apply only where permitted by law.

Make a request

Open a support ticket or email [email protected] with your order reference. Never send your password or full payment-card details.